We value your time and want to provide care to as many pets as possible. When appointments are cancelled without sufficient notice, another pet loses the opportunity to be seen. Thank you for helping us keep our hospital running smoothly.
Business day: Monday-Friday, before 6pm.
Consultations/Recheck Appointments
Please provide at least 2 business days' notice if you are unable to attend your scheduled appointment.
If less than two business days’ notice is given:
A non-refundable deposit equal to the full consultation/recheck fee is required to reschedule. This deposit will be applied to the rescheduled visit.
If more than two business days’ notice is given:
No fees or deposits are needed.
If your consultation is rescheduled a third (3rd) time:
A $50 non-refundable rescheduling fee will apply in addition to the consultation fee.
Procedures/Surgery
Please provide at least 3 business days' notice if you are unable to attend your scheduled procedure/surgery
If less than three days notice is given:
A $500 non-refundable deposit will be required to reschedule. This amount will be applied to your final bill upon discharge.
If more than three (3) days' notice is given:
No fees or deposits are required.
If your procedure is rescheduled a third (3rd) time:
A $500 non-refundable rescheduling fee will apply.
Late Arrivals
Please arrive on time for your scheduled visit.
If you are running late, please call us as soon as possible. In some cases, we may need to reschedule your appointment to avoid delays for other patients.
Repeated late arrivals may require a non-refundable deposit for future bookings.
Deposits and Fees
Deposits are non-refundable, except under special circumstances approved by management.
When an appointment is kept as scheduled, the deposit is applied toward your invoice.
When an appointment is missed or cancelled outside of the grace period for the third time
Repeated last-minute cancellations, no-shows, or late arrivals may result in deposits being required for all future appointments.
How to Cancel or Reschedule
Please contact your specialty department directly during regular business hours (Monday to Friday before 6:00 p.m.)
Messages left after hours will be considered the next business day.
Exceptions
We understand that emergencies and unexpected events can happen. If you are facing an extenuating circumstance, please let our team know, we’ll do our best to accommodate you.
Policy Effective Date: September 14th, 2026